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September 27, 2017, 8:00 AM - September 29, 2017, 5:00 PM @ Icicle Inn, Leavenworth, WA
WAPA SPECIAL ASSAULT TRAINING PROGRAM– Icicle Inn, Leavenworth. 15 CLE’s will be available. For reservations call 509/548-7000. Room rates start at $115.
Reservation deadline is September 5, 2017
September 27, 2017, 9:00 AM - 4:00 PM @ Richland Public Library
The training seeks to offer attendees a blueprint for building a culture of customer service in the workplace. All are welcome to join - the training is most beneficial if supervisors and leads can attend with members of their staff. We are very excited to be able to offer you this seasonal, regional training for the fourth year in a row. Please join us in September.
Dr. Bob Brown draws on his years as a writer, public speaker, psychologist, and educator to bring you this year’s education series. As an expert in customer service, leadership development and team building, his approach is not limited to service standards or improved service behaviors – but helping ongoing workgroups design a service culture that will work for them long term. He presents material that enable participants to see service in every personal interaction, sense a new commitment to support one another and work together to monitor service and continually improve.