Leadership and Management Training

The Washington Association of County Officials offers a wide range of management and leadership training opportunities. On this page you will find videos and training materials covering customer service, supervisory fundamentals, performance management and much more. 

WACO Conference 2023 - The World Walk

The World Walk - Tom Turcich is a man who accomplished what only ten others have ever achieved - he walked around the world. Over seven years, Tom covered an astounding 28,000 miles across 38 countries beside his loyal canine companion, Savannah.

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WACO Conference 2023 - Harmonizing Diversity

Harmonizing Diversity: Navigating Workplace Differences for Success - With four generations working with one another in the same environment, learning to navigate workplace differences is paramount for success. In this recording author and workplace strategist Jeff Butler presents specific strategies to transcend these differences, and general best practices.

Presentation Slideshow (PDF)

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WACO Training 2023 - Welcome to Effective Delegation

Welcome to Effective Delegation - Teamwork makes the dream work, and a good team depends on strong leaders that know how to provide guidance. This training provides an overview of how to know when to delegate, and how to more effectively delegate as a leader - enabling you to empower your teams and steer your offices towards success. Presented by Don Read founder of Change, Discover, Learn on January 18, 2023

Session Workbook (PDF)

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Packed Lunch March 2023 - Managing Stress, Time and Energy for Leaders

Managing Stress, Time & Energy for Leaders - Packed Lunch Session from March 8th, 2023 led by DES Leadership Development Manager, Jessie Cronin. This training assists leaders in understanding their current energy allocation and how that impacts their team. 

Presentation Slideshow (PDF)
Presenter Recommended Resource

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WACO Conference 2022 - No Small Thing

No Small Thing - September 28, 2022 presentation by author and keynote speaker, Dave Caperton. The presentation was one of two featured keynotes at the 64th Annual Washington Association of County Officials Conference held at the Centennial Hotel in Spokane, Washington. 

Amerigroup WA

This keynote was sponsored by Amerigroup - Amerigroup WA is dedicated to providing world class care and improving the health of Washington communities. Click here to learn more about Amerigroup.

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WACO Conference 2022 - Hope Inspired Strategic Planning

Hope Inspired Strategic Planning - September 28, 2022 presentation by Thurston County Prosecuting Attorney Jon Tunheim. Part of the education breakout sessions for the 64th Annual Washington Association of County Officials Conference held at the Centennial Hotel in Spokane, Washington. 

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WACO Conference 2021 - Hope Inspired Leadership

Hope Inspired Leadership - October 7, 2021 presentation by Thurston County Prosecutor Jon Tunheim. The presentation was the closing keynote of the 63rd Annual Washington Association of County Officials Conference held at the Hotel Murano in Tacoma, Washington.

Presentation Slideshow

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WACO Cropped Logo - Color

Customer Service Training - The following is a four module customer service training led by Dr. Robert Brown, PhD. It includes an introduction to customer service, general customer service tools, and implementation strategies. Each module is less than 10 minutes long and the entire collection can be viewed in under 30 minutes total. Dr. Robert Brown, PhD.'s In-Person Presentation Materials (PDF)

*In the left column is a link for each video MODULE, as well as the introduction to the program. We suggest you watch them in order.

Clear Risk Solutions Logo

Management and Supervision Training Academy - The following is a five video supervision training led by Jan Dwyer Bang of Boundless Results Leadership Training & Team Solutions. This 2016 Management and Supervision Training Academy was sponsored by Clear Risk Solutions - a leader in both insurance and risk management services solutions. Learn more about Clear Risk Solutions: http://www.chooseclear.com/

*In the left column is a link for each video MODULE, as well as the introduction to the program. We suggest you watch them in order. In the right column are supplemental materials for pre-workshop work linked to each MODULE. Each video will explain the supplemental materials, and how to use them.

Jan's In-Person Presentation Materials (PDF)

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Management and Supervision Training Academy - The following is a six video supervision training led by Jan Dwyer Bang of Boundless Results Leadership Training & Team Solutions. This 2015 Management and Supervision Training Academy was sponsored by the Washington Rural Counties Insurance Program (WRCIP) - Joining Together for the Future. Learn more about WRCIP: http://wrcip.us

*In the left column is a link for each video MODULE, as well as the introduction to the program. We suggest you watch them in order. In the right column are supplemental materials for pre-workshop work linked to each MODULE. Each video will explain the supplemental materials, and how to use them.

The following videos (left) were recorded September 18, 2015 in Mt. Vernon, Washington. It was part of the day-long, in-person training component of the Management and Supervisory Training Academy.

Jan's In-Person Presentation Materials (PDF)