Leadership and Management Training

The Washington Association of County Officials offers a wide range of management and leadership training opportunities. On this page you will find videos and training materials covering customer service, supervisory fundamentals, performance management and much more. 

delegation

January 18, 2023 presentation "Welcome to Effective Delegation". Presented by Don Read founder of Change, Discover, Learn.

Session workbook (PDF)

NOTE: by clicking on the image to the left you will be taken to an outside website.

Packed Lunch March 2023 - Managing Stress, Time and Energy for Leaders

Managing Stress, Time & Energy for Leaders - Packed Lunch Session from March 8th, 2023 led by DES Leadership Development Manager, Jessie Cronin.

This training assists leaders in understanding their current energy allocation and how that impacts their team. 

NOTE: by clicking on the image to the left you will be taken to an outside website. 

Presentation Slideshow (PDF)
Presenter Recommended Resource

September 28, 2022 presentation "No Small Thing" by author and keynote speaker, Dave Caperton. The presentation was one of two featured keynotes at the 64th Annual Washington Association of County Officials Conference held at the Centennial Hotel in Spokane, Washington. 

Amerigroup WA

This keynote was sponsored by Amerigroup - Amerigroup WA is dedicated to providing world class care and improving the health of Washington communities. Click here to learn more about Amerigroup.

Thurston County Prosecuting Attorney Jon Tunheim presentation on Strategic Planning. Part of the education breakout sessions for the 64th Annual Washington Association of County Officials Conference. September 28, 2022.

October 7, 2021 presentation "Hope Inspired Leadership" by Thurston County Prosecutor Jon Tunheim. The presentation was the closing keynote of the 63rd Annual Washington Association of County Officials Conference held at the Hotel Murano in Tacoma, Washington.

Presentation Slideshow

MRSC hosted a presentation "The Future of Government" - This event was hosted by MRSC and the Evans School of Public Affairs and sponsored by the State Auditor's Office's Local Government Performance Center.

In the left column is a link for each video MODULE, as well as the introduction to the program. We suggest you watch them in order. 

Dr. Robert Brown, PhD.'s In-Person Presentation Materials (PDF)

Clear Risk Solutions Logo
The 2016 Management and Supervision Training Academy is sponsored by Clear Risk Solutions - a leader in both insurance and risk management services solutions. For more information on Clear Risk Solutions visit http://www.chooseclear.com/.
In the left column is a link for each video MODULE, as well as the introduction to the program. We suggest you watch them in order. In the right column are supplemental materials for pre-workshop work linked to each MODULE. Each video will explain the supplemental materials, and how to use them.

Jan's In-Person Presentation Materials (PDF)







Module 1 Resources:
Supervisor Checklist (PDF)
On-Boarding Best Practices (PDF)
Job Description Example (PDF)











Module 2 Resources:
Communication and the 5 Step Process (PDF)
Communications Styles (PDF)











Module 3 Resources:
Performance Management Assignment (PDF)
Sample PDP (PDF)
WRCIP_Color
The 2015 Management and Supervision Training Academy was sponsored by the Washington Rural Counties Insurance Program (WRCIP) - Joining Together for the Future. For more information on the WRCIP visit http://wrcip.us.



MODULE 1 Resources:
Supervisor's Checklist (DOC)
Leadership Self-Assessment (DOC)
Leadership Resources (DOC)










MODULE 2 Resources:
PD Example 1 (PDF)
PD Example 2 (DOC)
PD Example 3 (PDF)
Interview Questions Quiz Answers (PDF)










MODULE 3 Resources:
Performance Plan Example 1 (PDF)
Performance Plan Example 2 (PDF)
Performance Plan Example 3 (PDF)










MODULE 4 Resources:
Team Self-Assessment (DOC)
Emotional Intelligence Self-Assessment (DOC)
Team Roles Puzzle Answers (PDF)











MODULE 5 Resources:
LEAN Resources (link)
Coaching Questions (DOC)











Jan's In-Person Presentation Materials (PDF)

The following videos (left) were recorded September 18, 2015 in Mt. Vernon, Washington. It was part of the day-long, in-person training component of the Management and Supervisory Training Academy.